An Apple A Day…



Actually that’s the Apple Store, and Apple Care and my Apple Macbook Pro. But I’m getting ahead of myself.

I love my computer. As writers (unless you still do everything in longhand and good for you if you do), we need our trusty computers to actually do our jobs. My 13 inch mid 2014 retina display Macbook Pro is my super sleek, silver friend. At home it’s attached to a large monitor, but I love that I can pick it up and go anywhere with it when I need to.

Yes, I live in L.A. but no, I don’t generally like to write in coffee shops. I prefer to stay  home, free from distractions and endless cups of caffeine (and I only drink tea anyway, not coffee). But the other day, I was forced to shlep my laptop to a nearby coffee shop after the electric company turned off our power at 7:30 a.m. without warning (a telephone call to the company revealed it was “an emergency” and therefore there was no time to inform residents). I was also told it would be about 7 or 8 hours before it was turned back on, so it was off to the cafe with me.

However, when I arrived and plugged in my computer, I discovered the screen was cracked. How was that possible? Could a power outage cause this? I didn’t drop my computer, I didn’t spill anything on it – and I’d only bought it six months ago! (Tip: you can save a lot of money on a new computer if you buy the model that came out a little earlier. They work just as well).

Taking my computer to Apple, they informed me that my three year warranty didn’t cover the screen or “accidents,” and it was going to be close to $500 to fix it! Panic set in. But my Genius Bar attendant told me to call Apple Care and plead my case, which I did.

I don’t know if it was my non-American accent, being extremely polite, or that my Apple Care representative could hear the desperation in my voice, but he waived the fee. Relief! After hauling out my old Macbook (circa 2009) and backing up everything, I took my trusty Macbook Pro back to the store for its free repair, which I was informed would take 3 to 5 business days.

Within two hours of arriving home and trying to work on the creaky old Mac, the Apple Store called to say my computer was ready! Wow.

So now, as I sit here back working on my lovely Macbook Pro with it’s brand new retina screen, I just want to give a shoutout to Apple for being so wonderful when it came to fixing my computer – gratis. And so quickly. I am not a spokesperson for Apple, but until my poor computer had to have a date with the Emergency Room, I never really appreciated how much my life depends on my trusty companion.

So thank you, Apple – which I will now call the Obamacare of computers.

How much do YOU depend on your computer?


  1. Beth Havey says:

    What a great story, Kelly. Two weeks ago I finally took my iMac to the Apple store–I save the big box to lug my Baby, and upgraded. I didn’t want to go to El Capitan and the Genius Bar person was kind and did the upgrade I wanted. So helpful. My system is working great and I’m here working on it so many hours of the day, it’s a great relief. I’ve called Apple Care three times in the last month with questions and they are always there for me–no charge.

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